Hesk Support Tickets

DEMO / DOWNLOAD

Install HESK for your Web site, so your customers can quickly and easily submit support tickets. This will also let your staff benefit from an easy-to-use Web interface to help you better manage customer support requests.
Customer Interface:

Submit new tickets
Attach files
Obtain detailed information from customers with custom fields
SPAM prevention
Suggest related knowledgebase articles before final ticket submission
View existing ticket statuses
E-mail notifications of staff replies
Browse knowledgebase
... And more!


Knowledgebase:

Unlimited knowledgebase articles
Unlimited categories and subcategories
Quick and Easy search capabilities
Post attachments to articles
Count article views
List newest and most popular articles
Rate articles
... And more!


Administrator interface:

Unlimited administrators and staff accounts
Restricted access to some functionalities for certain staff
Powerful ticket search ability
Manage knowledgebase categories and articles
Manage staff accounts
Manage canned responses
Customize help desk settings
Modify your profiles and signatures
Autoclose tickets after X days
E-mail notifications of new tickets and replies
Customers can easily rate staff replies
Easy translation into any language
... And more!